PRIVACY POLICY

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Name
• Email address
• Phone number
• Company name
• Project inquiry details
• Any information voluntarily submitted through forms, chat widgets, or communication channels

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Usage data (pages visited, time on site, etc.)
• Cookies and tracking technologies

2. How We Use Your Information

Cross Life Community Church uses collected information for:

• Providing church services and ministry support
• Responding to inquiries and client requests
• Sending email and SMS newsletters, updates, offers, and service announcements
• Verifying identity and preventing fraud
• Improving website experience
• Analytics and performance tracking
• Compliance with legal obligations

3. SMS & Email Communications (10DLC Compliance)

By opting into our SMS or email newsletter, you agree to receive marketing messages, project updates, and service announcements from Cross Life Community Church.

3.1 SMS Consent

• You must provide explicit opt-in consent through our website form or other approved channel.
• Message frequency may vary.
• Message and data rates may apply, depending on your carrier.

3.2 Opt-Out Instructions

You can opt out at any time:

• SMS: Reply STOP to end messages.
• Email: Click the Unsubscribe link located in any email.

After opting out, you will no longer receive marketing messages, but we may still send necessary administrative or transactional communications.

3.3 Approved Messaging Use

Your phone number will only be used for:

• Service updates or reminders
• Newsletter or marketing messages
• Church-related promotions or announcements

We do not sell, rent, or share your phone number or email with third parties for their marketing purposes.

4. How We Share Information

We may share your information only in the following situations:

4.1 Service Providers

We may share your data with trusted vendors who support our operations, such as:

• Twilio / Retell AI (for SMS or voice communications)
• Email service providers (e.g., SendGrid, Mailchimp)
• Website hosting and analytics platforms

These service providers are only permitted to use your information as needed to provide services to us.

4.2 Legal Requirements

We may disclose your information if required to:

• Comply with law or legal process
• Protect our rights or property
• Prevent fraud or abuse

4.3 Business Transfers

If Cross Life Community Church undergoes a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction.

5. Data Security

We take appropriate administrative, technical, and physical measures to protect your information.

While we strive to safeguard your data, no system is completely secure. You provide information at your own risk.

6. Data Retention

We retain your information only as long as reasonably necessary to:

• Provide services
• Fulfill legal or regulatory requirements
• Maintain ongoing communications if you remain subscribed

7. Your Rights & Choices

Depending on your location, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion
• Withdraw consent (unsubscribe or STOP messages)
• Request how your data is used

To exercise your rights, contact us at:

📧 judychi@crosslifecc.org

8. Cookies & Tracking Technologies

We may use cookies and similar technologies for:

• Site performance
• Analytics
• Personalization
• User experience

You may disable cookies in your browser settings.

9. Third-Party Links

Our website may link to external websites. We are not responsible for their privacy practices.

We encourage you to review their privacy policies.

10. Children's Privacy

Cross Life Community Church does not knowingly collect information from individuals under 13.

If we learn we have collected such information, it will be deleted promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this page with a new "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or your data, you may contact us: